Tone: Honest. How does attention economy abuse impact people in retail and service especially?

(I get that the internet at large is impacting them immensely, and the list of such people and professions hardly stops there, but I don't immediately see the connection between them and attention abuse specifically.)

I'm probably casting ym net a bit too wide, so as to encompass all non-specialist internet-driven retail. Amazon uses these techniques a lot, I feel, albeit in a more subtle way. But I agree that's outside the scope of the original article's journalistic focus.