The point is punishing a person (often near at the bottom of the totem pole) does not fix the systemic problem. In fact, it creates noise which distracts us from fixing the problem. The first step toward fixing a problem is acknowledging there is a problem and identifying the problem.

I am very saddened by my inability to communicate this in a better way but punishing this person will not solve any problem except someone somewhere can check a box saying they did their job.