And there’s the reason. Users are too forgiving and too passive, because the industry has trained everyone to have incredibly low expectations.

Developer and corporate status games select for political skill and self-indulgent overcomplexity, with added spice from dark patterns. There’s no reward for UI/UX/internal simplicity and elegance.

The culture at some companies would have been hugely improved with a few literal angry-users-with-pitchforks moments.