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Re:Ask HN: Anyone hosting their site on servers in their gar... by lsc on Monday August 02, 2010 @11:46AM (#1567931)
speaking as a hosting company, setup fees are /really really nice/ - I've got to go buy a rather expensive server and get it to you - now, obviously, I've priced it so that I make a profit long term, but I need to go buy another server /now/ not long term.

Personally, I address this by having pre-payment discounts. cover your account for a year and I knock off 20% (and usually use the cash to go buy a new server) - I also allow people to sign up and pay monthly (at a higher rate, of course) but with my current price /discount setup, the majority of my income is from pre-paid customers.

Re:Ask HN: Anyone hosting their site on servers in their gar... by fierarul on Monday August 02, 2010 @01:11PM (#1568217)
I wouldn't know what the margin is in this business but I assume you buy a bit over the capacity, specifically to allow new customers to come in.

Perhaps setup fees /kinda/ make sense if you are some high-quality name in the business and people will know they are staying long-term. But if I see a well-known company without setup fees and your company with a setup fee it won't take long to decide.

What you mentioned is far more decent: a bonus for payment in advance but I don't see how they expect to charge me the equivalent of 3 months in advance just to test them out.

Re:Ask HN: Anyone hosting their site on servers in their gar... by lsc on Monday August 02, 2010 @01:32PM (#1568303)
Yeah, well, I did what I did mostly 'cause i recognize that I don't have the name recognition to carry off the setup fees... your points as to the customers perception of setup fees are all very valid.

Really, it's less about margin, though, and more about credit. If I had more, it wouldn't really matter... but I don't, so it does.

for a while I was renting out whole servers at nearly co-lo rates... with the catch that the customer needed to pay a setup fee that would cover the parts cost of the server up front.

It was pretty popular, actually; I only stopped doing it because it put me in a bad place as a provider... thing of it is, sometimes you really do need to fire your customers. I don't want to be in a position, though, where I get a bonus for firing my customers.