It depends, I think in a larger office it can get a bit out of hand. My previous workplace was a few hundred people and the pile of packages was a little shocking, especially around christmas time. My current workplace the downstairs reception is shared between a number of companies, so they're not even our employees which makes it a bit worse.

It could be that this is all fine and I'm overthinking it - so maybe take what I"m saying with a pinch of salt :-)

As a counter-example: we have a receptionist and a dedicated mailroom which is staffed for full business hours. I do imagine it gets nuts around christmas, but it's essentially an office perk / honestly I'd consider it something that should be expected by default - the alternative is, as mentioned, home delivery when you're not home, which is ridiculously ineffective and has problems with theft.