I'm always amazed at how afraid customers are of companies in the US/UK. Like this article, where they threaten legal action and make the customer responsible for being available to hand off the third Switch. As a customer in a western European country, I'd laugh straight in their face and wouldn't lose a second of sleep over threats like that. I may live in a country that has a weird and at times annoying obsession with rules and regulations, but when it comes to being a consumer, it's great.