I think it raises some interesting questions about fulfilment, customer support, and what companies should be responsible for in these days of increasing home-delivery. I've also had problems with terrible couriers (haven't we all?) and, at least here in the UK, there are plenty of potential improvements to make.

Should Nintendo be selling this direct at all? Is it really still worth the cost of whatever systems need to be in place to achieve it?

Anecdotally, I received my Switch in the post in perfect condition, via Amazon.