Demanding to get what you paid them to get isn't entitled. They are cheating you, and you shouldn't stand for it.

Don't feel bad, and don't let them make you feel bad. They are the ones that are screwing you here. Especially when they specifically go against your instructions.

Reps from the company have posted here saying that you absolutely should be telling their customer service about this, and others have said that you can get refunds from them for the mistakes.