1. Good call-out. Agree and would strongly encourage anyone in this space to read Innovator's Dilemma.

2. Could not agree more with this (and have seen a lot of first-hand pain here). One of the biggest generators of employee anxiety is simple uncertainty, and uncertainty is a product of inadequate visibility into and/or understanding of how and why things are happening. That's again one of the reasons why I feel every org/team needs a framework like V2MOM, because that's a hierarchical structure for documenting and communicating a strategy in a way that gets employees participating in its development, execution, measurement and refinement.

3. +1 here too. I link out to the Farnam street post in mine.