There is a lot of details missing in the write up like what exactly lead to the ordeal with freelancer.com customer service agent and subsequent account limitation. The usual process is quite seamless - you bid, get the contract, you get paid few days after you deliver the job . I also had a bad experience with the cs executive of a similar freelance site before. Most of them are quite insensitive and do exactly what they are said to do without even trying to understand the context of the issue. I believe this is such a case. It would have made much sense if the author could have explained the issue in detail so that readers can decide for themselves who is wrong here.