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A comment on Charity Just Got More Daring. Parent comment

Re:Charity Just Got More Daring by hugh3 on Thursday July 29, 2010 @05:48PM (#1559392)
One-on-one help to market fundraisers. This is something charities typically pay consultants $100+ per hour to do.

Do you provide one-on-one help because it's a necessary part of your business model? Or do you do it because you currently have very few customers?

Do you plan to scale your one-on-one help? If your customer base suddenly expanded by a factor of twenty, would you say "Holy crap! We need to immediately hire a lot more people so we can give more one-on-one help to each and every one of our thousands of customers!"?

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Re:Charity Just Got More Daring by blakejennelle on Friday July 30, 2010 @01:09PM (#1561788)
What we've found is that people want and need a lot of help marketing their fundraisers -- especially individuals, because they don't do this for a living.

We're already starting to automate some of this. That said, I think there will always be a need and opportunity to provide help from a real human being, whether that's a member of our team or a community of users.

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