Re:VetPronto is being euthanized
by Finnucane on Friday October 27, 2017 @03:58PM
(#15571708)
The continuity matters. Our vet remembers our cats from one visit to the next. They're not just a note on a card (though of course they have those too). So it is like your own doctor, in that once you have a relationship that works for you, there is a high bar to change it.
[ Parent
| on HN ]
Re:VetPronto is being euthanized
by TheOtherHobbes on Friday October 27, 2017 @06:16PM
(#15572643)
It wasn't until I had some extended dental work and had to wait around a dental surgery for half a day that I realised just how useful a good memory is for health practitioners.
Of course they have notes. But it's so much easier and more reassuring to remember key facts about patients beyond the immediate medical issues.
It's also easy to forget they see a lot of patients - every day.
So being able to remember names, relationships, interests and prior sessions with hundreds of patients - all the social glue that makes non-trivial reassuring smalltalk possible - is a hugely useful skill.
When I studied psychiatry there was a huge emphasis on what's known as "rapport"