I did originally opt for the more expensive 100/40 plan, but found that even in the middle of the night with no rain or line work I couldn’t get any better than about 50mbps sync. I’d be perfectly happy to pay for it if I actually got the promised service but until then I’m on the next best plan, 25/5...

From my perspective, they’re blaming the lack of uptake on a symptom of the change they themselves implemented. If they’d left it with fibre I propose many people like myself would pay for the higher tier plan.