News for hackers. Stuff that matters.

A comment on Amazon Aurora with PostgreSQL Compatibility. Parent comment

Re:Amazon Aurora with PostgreSQL Compatibility by samstave on Tuesday October 24, 2017 @09:18PM (#15546604)
Yeah, but AWS has a long history of "yeah, no problem - oops will just take that off your bill" -- so just ask them to do so.

In fact, they are even proactive to the point where they come back and transparently have offered credits once their bills get fully baked.

We had a launch loop happen when an AWS EC2 API went bonkers and so we couldnt query number of running instances, so our balancer logic thought it had none and launched thousands of machines... didnt cost a penny.

[ Parent | on HN ]
Re:Amazon Aurora with PostgreSQL Compatibility by justinjlynn on Tuesday October 24, 2017 @09:46PM (#15546734)
To be fair, amazon's actual cost in that case was probably predominately in the human time to review the case and credit the account. I doubt it cost them more than a few pennies in terms of cost of goods sold.
[ Parent | on HN ]
Re:Amazon Aurora with PostgreSQL Compatibility by samstave on Tuesday October 24, 2017 @10:18PM (#15546873)
True, but the way they handled it was stellar.
[ Parent | on HN ]
Re:Amazon Aurora with PostgreSQL Compatibility by justinjlynn on Tuesday October 24, 2017 @10:42PM (#15547017)
Oh, indeed. The interaction that probably cost them a few cents kept a very profitable customer coming back for more -- makes perfect sense.
[ Parent | on HN ]