How would you describe it? Lenovo is a Chinese multinational company and Lenovo Service Engine phoned home with personal information. How do you describe spyware?

I get that companies may not have bad motives. It's difficult to survey users real-life use cases. But companies have abused users with pre-installed software that's slow, poorly written, creates new vectors for exploit, shares "anonymous" information that often isn't a) secured properly or b) still personally identifiable.