My wife purchased some pendant lights for our kitchen, and what arrived was a totally different color. Return was handled no problem.

Second time ordering lights, they were missing a part. After trying unsuccessfully of having the manufacturer ship us the missing part the order was cancelled. Again the return was handled no problem.

Third order the product was satisfactory.

Gotta hand it to their support though, returns were handled no questions asked and seamless. Makes putting up with the hassle almost worth it.