> Google should be called out on their pathetic support culture. Are they afraid of hiring support folks, if this is not ideology driving business decisions what is? There is no way they can compete even 1% with Amazon's customer service.

"Google...is institutionally so used to its ‘customers’ actually being its products that when it gets into businesses where it actually has customers it really has little sense of how to deal with them."

http://talkingpointsmemo.com/edblog/a-serf-on-googles-farm