Yes. If my security cam records him throwing the package onto my porch, I have somewhere I can complain to, and I can probably ask my neighbors if they've had the same problems with the same driver. Whereas, when some guy I've never seen before rolls up in a Honda Civic, who do I complain to? I can try complaining to Amazon, but were they even the one who hired the guy? Or did they subcontract that out to a logistics company who subcontracted it to a local company who subcontracted it to the guy with the Civic? Those smaller subcontractors don't have to worry about damaging their brand. If they start losing customers, they simply rebrand or sign up with a different one of their supercontractors and keep on trucking.