Right. Automation means you can break things faster than ever. When you're asking someone who's already busy to rip out the guts and start over, and, if you're lucky, it will successfully do exactly what the old thing did... what's the incentive? So often in the ops/admin world changes can only make things worse and make your life miserable. And if your team doesn't have the bandwidth to deal with those 2000 users one-by-one.... good luck!