Re:Google Pixel 2 and 2 XL announced
by danieldk on Thursday October 05, 2017 @02:29AM
(#15407013)
My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired.
How is this acceptable? The boot loop is most likely caused by a software bug that was not introduced by your wife (unless she was installing custom ROMs). Moreover, it is probably easy for Huawei/Google to repair the phone by reflashing the firmware.
Rather than going the extra mile for a customer who dropped $500+ on a device, they literally stick to the warranty period mandated by the law and leave you out in the woods.
Re:Google Pixel 2 and 2 XL announced
by markmarrk on Thursday October 05, 2017 @10:35AM
(#15409493)
100% terrible customer service. The bootloop was caused by flaws in the Snapdragon chip. The OSS fix is to basically disable half of the cores and run the phone in a crippled state.
How is this acceptable? The boot loop is most likely caused by a software bug that was not introduced by your wife (unless she was installing custom ROMs). Moreover, it is probably easy for Huawei/Google to repair the phone by reflashing the firmware.
Rather than going the extra mile for a customer who dropped $500+ on a device, they literally stick to the warranty period mandated by the law and leave you out in the woods.
That is terrible customer service.