My experience with Nexus 6p support was very different. I bought my 6P at launch in 2015, it ran perfectly for a year and a half and then I noticed that it shut down at around 15% battery a couple of times. One phone call to Google, despite the fact that I was out of warranty, and then 2 days later a brand new Pixel XL (last year's model) showed up in an overnight FedEx. Could not be more pleased.