Fair enough, my point was more that I was so surprised you were willing to stick your neck out by officially speaking for Google here, especially regarding legal matters.
No, I'm not a lawyer, but I do have nearly 20 years in law enforcement and LE-related work, enough to have a bit of an informed take on things like this.
I do feel that Google was wrong to permanently and irrevocably delete their entire Google account rather than simply banning their account from using Fi. It's Google's prerogative, but it told me everything I needed to know about them as a company. Suddenly I was acutely aware that if I were to violate, say, YouTube's TOS by uploading something that I thought was fair use when it wasn't, I could permanently lose my entire online life. That's quite simply unacceptable.
In terms of handling and deleting user data, I do know we have some pretty clear guidelines around this - user data is sacrosanct. You can read up in the ToS, or if you need specific guidance around your personal circumstances, I would always encourage you to consult a legal professional.
The very disclaimer he added saying he was a Googler also said he wasn't speaking for the company.
I suspect you and I are talking about two different things however.
I'm using fraud as an ordinary layman would use it - that is - deliberate deception to secure unfair or unlawful gain.
In this case, I think most people would agree that spawning up multiple dummy accounts (e.g. [email protected], [email protected], [email protected]) and then using them to get around ordering restrictions is definitely deceptive. (These account names are obviously illustrative).
And in terms of what's a "reasonable" response, that's above my paygrade. All I can comment on is the public statements that those people made around the time, and around their interactions with Google and their interpretation of them.
However, are you a legal practitioner? If so, then perhaps you are using the term in the other sense? Also, if you're willing to comment IAAL, that would be very interesting.