For whatever reason, they do not look into impersonation reports at all. Their team is too focused on deciding the content of people's speech that it doesn't care about their actions.

They let David freaking Duke onto their platform, I think you can't accuse them of being censors beyond blocking active threats and harrassment.

For what it’s worth, they acted quite quickly when I filed a company impersonation claim.

they don't look into racist posts at all, either. I've only reported like 10 posts (that had overtly racist messages and calls to violence in 5 cases) and I was quickly informed that they were fine (despite their TOS). It really seems like the management has a bigoted bent.