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A comment on Casper went to war with popular mattress review site, then financed its takeover. Parent comment

Re:Casper went to war with popular mattress review site, the... by superchink on Saturday September 23, 2017 @10:05PM (#15322860)
I had a completely opposite experience with Nest.

Bought a mattress from them two years ago. Liked it. Last month there was an odd bump that seemed to be a defect. Called them, emailed some pictures, and within a few days a new one was delivered to my home, and they took the old one to donate for me. Painless.

I have no affiliation. Just a happy customer.

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Re:Casper went to war with popular mattress review site, the... by nestanon on Saturday September 23, 2017 @10:18PM (#15322897)
I had a similar experience to you. I did find a charity to pick it up, but it took 2 months.

the surreal thing was the CEO of Nest emailed and called me. Ordinarily a CEO calling to provide customer service would be great, but this guy was a jerk, and went on and on about what a stupid decision I was making. The customer service folks were nice and helpful, but it would be better for the company if CEO just hid in his office and didn't talk to customers.

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