Re:Google Pixelbook Is Google’s New Chromebook
by yrro on Wednesday September 20, 2017 @06:28PM
(#15298915)
Good grief, consumer protection laws in the US really are a joke.
Re:Google Pixelbook Is Google’s New Chromebook
by withdavidli on Wednesday September 27, 2017 @04:36AM
(#15345899)
That sucks. I'll note to just return a broken one and buy another new one to get full warranty. Hope you were able to resell it without much of a loss.
I bought a Chromebook (forget which one) direct from Google. It was DOA, wouldn't even turn on. So I went through the whole return process and a few weeks later I got a replacement (which had some issues of it's own, but that's another story).
After using it for a few days I realized I wasn't happy with it so I decided to return it. No problem, I thought, they have a 30 day return policy.
Except the 30 days started counting from the day my original broken one was shipped. Even though I wasn't in possession of a working device for the vast majority of that time.
I did manage to get someone on the phone but he was inflexible on the written policy and steadfastly refused to escalate the call. After arguing for about an hour I finally gave up.