Re:Don't Make Everyone Do Customer Service (2015)
by lathiat on Saturday September 16, 2017 @09:56PM
(#15267845)
As someone who has also worked primarily B2B or at least B2(Small Busines) in the technical arena...
In these situations I'd like to remind you that the person you are talking to very likely may be copping that abuse from their customers or managers, and most don't pass it on. So try to help them out, they're literally making your job less miserable :)
In these situations I'd like to remind you that the person you are talking to very likely may be copping that abuse from their customers or managers, and most don't pass it on. So try to help them out, they're literally making your job less miserable :)