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Re:Don't Make Everyone Do Customer Service (2015) by FLUX-YOU on Saturday September 16, 2017 @09:25PM (#15267749)
>They build what they think is a good idea, and not what the customer actually needs.

That is what good PMs are for (ignoring many customers don't know what they want or change their mind).

Have you guys ever thought about how it feels to have a software dev just dropped in your lap with his boss telling you to put him to work?

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