Re:Don't Make Everyone Do Customer Service (2015)
by empath75 on Saturday September 16, 2017 @08:44PM
(#15267608)
I started in support and do software development now and support is a much harder job in the sense of being stressful and underpaid and under appreciated, but it's a much easier job in the sense of requiring knowledge and skill. I could drop into support again at any time and it would be like riding a bike, but I'd be miserable about it.
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Re:Don't Make Everyone Do Customer Service (2015)
by watwut on Sunday September 17, 2017 @06:00AM
(#15268949)
Yes and no. That ability to manage own negative emotions, reactions during call and attitudes is something you can get better at - there is learnable aspect to it.
However, it is not perceived as skill worth reward, so people are not inclined to do it.