Every story and comment from the Hacker News API, in a layout borrowed from 2001.
A comment on Don't Make Everyone Do Customer Service (2015).
2) people are different.
3) some people are better at tech, some better with people
4) if you care about your customer, they should be considered read-only.
5) read-write privileges should be EARNED, probably by experience.
6) generally a csr or acct manager should chaperon or help interactions.
There are no comments on this comment yet.
2) people are different.
3) some people are better at tech, some better with people
4) if you care about your customer, they should be considered read-only.
5) read-write privileges should be EARNED, probably by experience.
6) generally a csr or acct manager should chaperon or help interactions.