I'm a technical lead. I'd rather like to have the opportunity to listen to some support calls as it's not an area that I'm good in. It's never a bad thing to learn what your co-workers might face during their day, even if you think all they do is make your work life harder. The better we know each other and our customers, the better we can help each other to resolve day-to-day problems. If you don't care about your customers problems, you probably shouldn't be making their tools.

I doubt you remember me but I think I worked with you in the IBM building off Luna Road. mindspring was what an ISP should have been during that time. it's nice to see someone else from there on here.