Re:Chelsea Manning: The Dystopia We Signed Up For
by jancsika on Friday September 15, 2017 @10:36AM
(#15257479)
> You're right, it has been. It doesn't always have to be, though; computers (technology) are supposed to make our lives better, not worse.
At least in the cases the author describes, I'm not sure why this would be true. Especially once you consider that, over time, less skilled tellers get hired to fill the position of essentially trusting the computer to do most of the heavy lifting.
Why, for example, would a manager keep granting the same power to the teller to use their own discretion, especially in cases where their discretion contradicts the recommendations of the computer system? The potential to gracefully handle edge cases comes at the much greater risk of the unskilled teller screwing up and costing the bank money.
At least in the cases the author describes, I'm not sure why this would be true. Especially once you consider that, over time, less skilled tellers get hired to fill the position of essentially trusting the computer to do most of the heavy lifting.
Why, for example, would a manager keep granting the same power to the teller to use their own discretion, especially in cases where their discretion contradicts the recommendations of the computer system? The potential to gracefully handle edge cases comes at the much greater risk of the unskilled teller screwing up and costing the bank money.