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A comment on Reported difficulties getting help on Equifax's phone lines. Parent comment

Re:Reported difficulties getting help on Equifax's phone lines by sushikokk on Wednesday September 13, 2017 @02:52PM (#15241400)
What stops the hackers to do this first and give their own telephone number? They have all your details.
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Re:Reported difficulties getting help on Equifax's phone lines by paulgb on Wednesday September 13, 2017 @03:00PM (#15241475)
The credit agencies already attempt to verify you when you request a credit report ("did you ever live on Main Street", etc.) or put a credit freeze on so it's not a new problem for them.
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Re:Reported difficulties getting help on Equifax's phone lines by jimktrains2 on Wednesday September 13, 2017 @03:14PM (#15241597)
But this leak presumably leaked all of that information as well.

The problem is using not-secret information as an authenticator.

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Re:Reported difficulties getting help on Equifax's phone lines by paulgb on Wednesday September 13, 2017 @03:34PM (#15241789)
For sure, I'm not saying this solves everything. I just think it would be a pareto improvement from where we are now.
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Re:Reported difficulties getting help on Equifax's phone lines by dawnerd on Wednesday September 13, 2017 @02:57PM (#15241450)
Exactly why the whole system is broken.
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