Identity Theft, Credit Reports, and You

Re:Identity Theft, Credit Reports, and You by ballenf on Saturday September 09, 2017 @03:33PM (#15208780)

The pedantic way (and maybe required under some theoretic draconian regulatory environment):

- no active recording -

Mr. Wants-to-record: "May I record this phone call?"

Ms. Recordee: "Ok"

- start recording -

Mr. Wants-to-record: "I am now recording based on the permission you just gave prior to starting recording. Are we in agreement?"

Ms. Recordee: "Yep"

----

FWIW, I've had conversations pretty close to that when doing mortgage applications over the phone.

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Re:Identity Theft, Credit Reports, and You by thanksgiving on Saturday September 09, 2017 @05:26PM (#15209235)

> This call may be recorded for quality and training purposes.

They never ask me to say I'm OK with it.

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Re:Identity Theft, Credit Reports, and You by kbenson on Saturday September 09, 2017 @05:44PM (#15209309)

Because you can hang up if you aren't. Additionally, I imagine upon reaching an individual immediately stating you do not consent to being recorded will likely trigger the appropriate outcome.

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Re:Identity Theft, Credit Reports, and You by tjohns on Saturday September 09, 2017 @05:41PM (#15209298)

Depends on the seriousness of the call.

If you're entering into an actual contract verbally (e.g. applying for insurance or a mortgage over the phone), they'll typically go out of their way to ask if you're okay with the recording. They don't want even the slightest admissablility issue, and they want you to know you're giving a binding verbal signature.

If you're just talking to a low-level customer support rep, the stakes are a lot lower.

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Re:Identity Theft, Credit Reports, and You by joering2 on Saturday September 09, 2017 @05:45PM (#15209318)

If you not okay then you simply hang up, no?

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