They are not being evil they are just using automation to cut costs that ai in reality is not 100% ready yet. Now for google AI works 99.99% is okay but for the developer or user that falls in the 0.01% it destroys them. People are facing similar problems with Amazon, credit card companies and banks etc where automation helps bring down cost for the corporations but causing problems for 0.01% which is sadly an accpetable cost to corporations.