Google Fiber shut off customer’s service because she owed 12 cents

Posted by tolien on Thursday September 07, 2017 @07:04PM
from the arstechnica.com dept.

( 4 comments | 17 points | on HN )

Re:Google Fiber shut off customer’s service because she owed... by ehsankia on Thursday September 07, 2017 @08:33PM (#15197045)

Non-story, just a software bug. They reinstated it instantly and wiped the fee as soon as she called customer support.

[ Parent | on HN ]

Re:Google Fiber shut off customer’s service because she owed... by notyourday on Thursday September 07, 2017 @08:48PM (#15197103)

Not understanding a difference between Cashflow and Accounting is quite a bit of a story.

[ Parent | on HN ]

Re:Google Fiber shut off customer’s service because she owed... by ultimateedition on Thursday September 07, 2017 @08:59PM (#15197154)

Breaking news by award winning journalist JON BRODKIN -

Google customer service does job, resolves rare scenario that computer did not handle.

In other news, utopian future not yet achieved.

[ Parent | on HN ]

Re:Google Fiber shut off customer’s service because she owed... by Arzh on Thursday September 07, 2017 @08:34PM (#15197048)

And turned it on again once they were made aware of the dumb thing their automated system did, non story.

[ Parent | on HN ]