Re:Bad UX: How Booking.com deceives clients
by balladeer on Saturday September 02, 2017 @10:12AM
(#15156056)
Their price match thing is a textbook farce.
Their support is so pathetic that they made me regret couple of bookings I made. Days, weeks - no response. You send follow up emails, no response. You escalate no response. Radio silence.
The GPS locations of properties are so deceiving that you have to check every single hotel on Google Maps and it was during on of these map searches that I realised they had been ripping me off all these months.
Immediately uninstalled the app and I started searching for hotels on Google Maps and TripAdvisor.
Their support is so pathetic that they made me regret couple of bookings I made. Days, weeks - no response. You send follow up emails, no response. You escalate no response. Radio silence.
The GPS locations of properties are so deceiving that you have to check every single hotel on Google Maps and it was during on of these map searches that I realised they had been ripping me off all these months.
Immediately uninstalled the app and I started searching for hotels on Google Maps and TripAdvisor.