Re:Bad UX: How Booking.com deceives clients
by soneil on Friday September 01, 2017 @10:17PM
(#15153831)
This is a perfect example of a dark pattern.
The site said “14 bookings in the last 24hours”. You read it as “14 bookings for the date you searched for, in the last 24 hours”.
I don’t believe this is an accident.
Re:Bad UX: How Booking.com deceives clients
by breitling on Friday September 01, 2017 @11:03PM
(#15153992)
To be fair, it said the room has been booked 14 times in 24 hours...not that it had been booked for that specific date 14 times in 24 hours.
Re:Bad UX: How Booking.com deceives clients
by mikeash on Friday September 01, 2017 @11:32PM
(#15154084)
To be reverse-fair, they know exactly how people will understand it.
Re:Bad UX: How Booking.com deceives clients
by mythbustah_13 on Monday September 04, 2017 @07:29AM
(#15167410)
You'd be surprised. Keep in mind it's a Dutch company, Dutch are very direct and explicit in communication.
"Only 1 room left!"
"Booked 14 times in the last 24 hours!" - Oh yeah? This hotel in Appleton WI, with 80 rooms, had FOURTEEN rooms booked for a random Wednesday in September 2018 through booking.com ALONE in the last 24 hours.
Screw dark patterns, that's outright deception, if not fraud.
(edited, I originally said October 2018, when in fact my example was for Wed September 19, 2018).