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Re:Ask HN: GitHub vs. GitLab paid plans (2017) by ValentineC on Tuesday August 29, 2017 @12:55PM (#15125679)
> The CE version is fine for me, especially if it's hosted on gitlab.com, but then if something goes wrong I'm working on the basis that paid plan holders have a higher priority for getting fixed.

The basic GitLab.com plan is free and runs their EE version, and yeah, it looks like you can get 4-hour support with their Silver plan [1].

(I haven't been keeping track of GitLab.com's features lately, but I'm glad they're charging for features that aren't essential to indie developers like me.)

[1] https://about.gitlab.com/gitlab-com/

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