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Re:To Survive in Tough Times, Restaurants Turn to Data-Mining by PeachPlum on Monday August 28, 2017 @03:24PM (#15119302)
If you only do Continuous Improvement when times are bad, you will die.

"Tough Times" is what Lean Manufacturing calls just Draining the Lake - when the lake is drained you can see the rocks on which your business will scrape. The skill is to examine the lake before it gets drained.

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