What they really are is subjective. But, they have grown fairly large (4500 employees, 14 countries) and still maintained an image of being in a quality tier above a body shop.

They are typically brought in to do marquee type projects, so you can imagine animosity from developers at their clients...they didn't get to do said project, because their boss hired it out.

It could be that their quality isn't great, but even if it is, they would still see criticism from that crowd.