Enterprise services get far better support. Personal services are used by literally billions of users, with possibly millions of fake bot accounts spamming all the time, so it's not surprising that sometimes false positives happen. And providing support to billions of people is not easy.
Better is relative. it is accurate to say it is better than the no support they give to free consumers. But it is a far cry from "good" support
If you've got good devs and admins, the support is really not all that useful. When it comes to managed chromebooks, I bet you could get a similar cost saving experience if you took one desktop and one linux admin and had them try sourcing chromebook-like PCs, installing Linux on them and experimented giving them to employees only needing access to web apps.
Sure you don't get the managed chrome store or whatever, but I bet it'd meet most use cases for a lower cost. Some high schools have managed chromebook programs so there are people out there doing this already.
Edit: ~source: https://en.m.wikipedia.org/wiki/Category:Discontinued_Google... I didn't calculate the average lifetime for their discontinued products, but there are many.