Let’s hear it for the four-hour working day

Re:Let’s hear it for the four-hour working day by vacri on Tuesday August 22, 2017 @05:12AM (#15070768)

Well, one issue is that any employee with customer contact generally has to be available for business hours. I can't imagine a sales or support issue being dealt with in the manner of "Sorry, you'll need to contact us between 10 and 2, except on Thursdays". Especially when you have 'clients' rather than 'customers' (~= people who generally expect some continuity in their contact points).

You could argue for support to just 'simply' double the staff to cover the 8-hour day, but that has no handover time, and you also double the fixed per-employee training costs (both starting and ongoing training) and fixed HR/management costs.

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Re:Let’s hear it for the four-hour working day by mseebach on Tuesday August 22, 2017 @05:16AM (#15070784)

The book specifically talks about intellectual and creative work, so it doesn't apply to customer service or any of a lot of other areas. The six-hours work day experiment in Sweden also doesn't apply (in this context, there are other interesting aspects to it) as it was for nurses etc.

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Re:Let’s hear it for the four-hour working day by ThomPete on Tuesday August 22, 2017 @07:01AM (#15071220)

Well my company kind of do that. It's not a hard rule but it's definitely something that we do.

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