Launch HN: Thematic (YC S17) Customer Feedback Analysis via NLP

Re:Launch HN: Thematic (YC S17) Customer Feedback Analysis v... by tixocloud on Tuesday August 15, 2017 @02:45PM (#15021117)

Congratulations on your launch! This is very interesting and it's something that has great applicability. Being in financial services, we collect a ton of feedback and audio but not enough manpower to process it all. I love the themed approach but am curious about the subthemes. Would you be able to shed any light on that?

I'm also happy to make introductions if you're ever thinking about expanding up north to Canada.

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Re:Launch HN: Thematic (YC S17) Customer Feedback Analysis v... by zelandiya on Tuesday August 15, 2017 @02:51PM (#15021173)

Subthemes are basically more specific versions of the themes. Check out an example on our Twitch demo: https://demo-twitch.getthematic.com/#!/demo/main/dashboard/2... You will see a base theme "use chat", with subthemes like "chat in landscape mode", "chat on a tablet", "type in chat" etc. Does this help?

Thank you so much for the offer of introductions. Definitely interested, as we sell internationally, not just in the US.

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Re:Launch HN: Thematic (YC S17) Customer Feedback Analysis v... by tixocloud on Wednesday August 16, 2017 @08:20AM (#15026858)

Thanks. Would subthemes almost/always fall under the context of the overarching theme?

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