News for hackers. Stuff that matters.

A comment on A New Way to Tell Your Airline You Hate It. Parent comment

Re:A New Way to Tell Your Airline You Hate It by twhb on Thursday August 10, 2017 @06:06PM (#14984786)
That doesn't add up. I'm sure these companies scale customer service staff to demand. Seems more plausible that Twitter's public nature means complaints there are measurably more harmful, so the companies intentionally devote more resources per complaint.
[ Parent | on HN ]
Re:A New Way to Tell Your Airline You Hate It by kalleboo on Friday August 11, 2017 @01:30AM (#14986808)
> I'm sure these companies scale customer service staff to demand

If they did, 45 minute hold times wouldn't be a thing.

[ Parent | on HN ]