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A comment on A New Way to Tell Your Airline You Hate It. Parent comment

Re:A New Way to Tell Your Airline You Hate It by pjc50 on Thursday August 10, 2017 @11:14AM (#14980504)
The only reason to go public with a complaint on Twitter is lack of faith in the dispute resolution process - which is usually justified.

I once had an insurance company reach out to me after I posted about them on Livejournal. They connected me to someone with the ability to fix problems! Must have found me through search as well.

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Re:A New Way to Tell Your Airline You Hate It by personlurking on Thursday August 10, 2017 @11:38AM (#14980749)
I once had a problem with my old bank (Citi, IIRC) and tweeted them. They connected me to a CSR 'on steroids' who solved my problem lickety split (I gave him my number, he called immediately, I told him the issue, hung up and he called back within 5 minutes to say 'problem solved').

I was amazed that such people w/in big corps exist. Be nice if that were the rule and not the exception.

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Re:A New Way to Tell Your Airline You Hate It by pbarnes_1 on Thursday August 10, 2017 @07:53PM (#14985465)
Those people always exist, but they cost a lot more than level 1 people. It's just impossible to scale that level of support to 100% of the customer base without escalation etc.
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