The key words here are "intended to". There's a difference between doing something and intending to do something. Unfortunately, intending to do something is sometimes not enough to actually do something - you also have to do it in the right way, otherwise you might intend to do one thing and instead do another thing.

> de-emphasising empathy

Not the best sound-bite, which of course means it will get quoted a lot. Happens to techies, not all of them are good writers, yet less of them can write a text that would be robust under hostile interpretation. The point, however, was to use data instead of feel-good anecdotes.

> making Google more of a safe space for people with viewpoints similar to his own

What's wrong with making Google more safe for people working there?