VP Ops at Coinbase.
Send me an email (in my profile) and we can have someone manually resolve.
Kornish's email is in his profile. Perhaps you should email him.
> I've had money locked up in Coinbase, unable to sell or trade out of their platform, until I complete an identity verification. Problem is, their code seems to be buggy and even after correctly entering information, I'm told that no identity could be found.
I had a similar situation. It was frustrating. I opened a new support ticket referencing the previous issue and the fact that they had not corrected it despite a fairly lengthy period of time. In response to the second ticket, they immediately (within 4 days) corrected the problem.
Of course, this is only another anecdote. Real stats would be useful. An way to escalate issues that guaranteed actual review and contact by some human being would be even better.
No response from support, and from /r/coinbase and their user forums, seems many (many, many!) users have the same issue.
Not much point in using an exchange if you can't use it to...exchange.