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Re:Bitcoin Cash Soars to $700, Coinbase Customers Threaten t... by shpongled on Wednesday August 02, 2017 @12:07PM (#14911713)
Yes, Coinbase would control the private keys for any bitcoin stored there. So the issue is most likely that Coinbase hold's the majority of it's digital currencies in cold storage - essentially stored on air-gapped computers.

To redeem your bitcoin cash (BCH), you have to import your private keys into a new bitcoin cash wallet, and then transfer them. If you do not transfer your BTC to a new wallet before importing your private keys to the BCH wallet, a malicious wallet could then have access to both your BCH and BTC. With replay protection, the solution is to move your BTC to a new wallet, then import the old private keys (with a balance of 0 BTC, but still has BCH associated) to the BCH wallet.

Hopefully you can see all of the failure points here. I have coins stored in cold storage and haven't yet bothered to claim any BCH due to the hassle, and lack of exchanges where you can sell it.

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