My issue what that other companies continued to provide better service for the same price at that time with less hassle. To me, this felt like yet another middleman inserting themselves into the process and just trying to extort money from me when I didn't follow their rules. Plus, I never signed up for this, they just appeared and I was given no notice that 'my stuff' was going to be held hostage, no instructions, no links to websites or apps or whatever. So yeah, I was a bit cranky, my bad.