> Yep it's a different situation, hence emphasising 'in situations like mine' in the post you're replying to.

Oh, I see. I was confused by "Seems similar to my experience", which I mistook to mean something like "I had a similar problem that I wanted resolved", but which I now think I understand correctly as "while trying to resolve a different problem, I had a similar customer-service experience."

Thanks for politely understanding and agreed I could have worded that better. :^)